Return and Exchange Policy
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on your payment method.
The customer is also entitled for refund/return, in the following cases
- Wrong product received by the customer
- Products have some defects
- Product damaged in shipping
- Product is tampered
In case of receiving a defective product, please contact us within 2 working days.
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Also please note that in case of returns, customers would have to bear charges for shipping back the item to us.
Additional Terms & Conditions for Returns
- Returned item should be unworn, unwrinkled, undamaged (should have no scratches or marks), and in re-sellable condition.
- Once we have received and inspected the returned item, your return will be processed within 7 working days.
- Standard size orders can be returned for a full refund or exchange.
- We reserve the right to refuse returns/refunds that do not meet these criteria.